Help center
Find the answer, or talk to an engineer.
Start with the documentation. If that does not solve it, contact us — support is staffed by the people who run the platform.
Getting started
Account, first server, SSH and the first five steps.
Learn more →Servers and console
Lifecycle, resize, rebuild, snapshots and teams.
Learn more →Networking
Firewalls, private networks, IPv6 and DNS.
Learn more →Backups
Schedules, retention, restores and drills.
Learn more →Domains
Registration, records, DNSSEC and transfers.
Learn more →Billing
Hourly billing, invoices, plan changes and refunds.
Learn more →Common questions
Quick answers.
How do I reset my password?
Use the "Forgot password" link on the sign-in page. If your account is early access and the console is not open yet, email support@byteroast.com from the address on the waitlist.
Where do I find my server IP?
Open the server in the console. The public IPv4 and IPv6 range are shown at the top of the detail page, and in the API response.
I locked myself out of SSH. What now?
Open the web console from the server page. It connects over the serial console, so it works even when the network is misconfigured. Fix the firewall or the key, then reconnect.
How do I cancel?
Destroy Cloud VPS servers to stop compute billing. Shared hosting and domains stay active until the end of the paid period. No phone call required.
Do you offer a free trial?
Early-access accounts include a $20 credit. That is roughly a month of the Growth plan, and no card is required to join the waitlist.
Still stuck?
Email support@byteroast.com or send us a message. Include your server ID and the exact error; it saves a round trip.
Response times
| Early access | Same business day |
| Scale plan | 4 business hours |
| Security issues | Within 1 hour |
Business hours are 09:00–18:00 UTC, Sunday to Thursday.
Early access
Prefer email?
support@byteroast.com reaches the engineering team directly. No ticket maze.